Returns and warranty
Covered by Synology, backed by us
Australian stock, Australian warranty, and the consumer guarantees that come with buying locally.
Manufacturer warranty
Synology hardware carries a manufacturer warranty of two to five years depending on the model; the term is on each product's data sheet. Synology drives carry three (Plus) or five (Enterprise) years. Claims are handled through Synology's Australian service process and we will lodge and chase them for you. EW201 and EW202 extend eligible models by two years and must be purchased within the original warranty.
Dead on arrival
If a unit fails within 14 days of delivery, tell us and we will arrange a replacement at our cost once the fault is confirmed.
Change of mind
Unopened hardware in its original sealed packaging can be returned within 30 days of delivery for a refund less the outbound shipping cost. Opened units, drives that have been installed, licences and warranty extensions cannot be returned for change of mind. Please check compatibility with us before ordering if you are unsure; we are happy to confirm.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Starting a return
Reply to your order confirmation email with the order number, the model and a description of the fault. We will send an RMA number and return instructions within one business day.